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Part No. P0937240 02Business Communications Manager 2.5Telephone Features Programming GuideReturnto Menu

10 ContentsP0937240 02Room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Room cond

100 Chapter 11 Telephone featuresP0937240 02Press ≤°‚fl to display the static time.Press ≤ £°‚fl to cancel the static time feature.Background MusicPress

101Telephone Features Programming GuideChapter 12System featuresThis chapter describes how Business Communications Manager sends and receives differen

102 Chapter 12 System featuresP0937240 02Use alternate or scheduled servicesThere are three types of services for Business Communications Manager to h

Chapter 12 System features 103Telephone Features Programming GuideEach schedule can have its configuration of a service which works separately from au

104 Chapter 12 System featuresP0937240 02View active services from a one-line display telephone1 Press ≤°‡‚. The display shows the first active servic

Chapter 12 System features 105Telephone Features Programming GuideDirect-dial calls to a direct-dial telephone ring at the extra dial telephone when y

106 Chapter 12 System featuresP0937240 02The direct dial telephone can send up to 30 messages and can activate services to activate the extra dial tel

Chapter 12 System features 107Telephone Features Programming GuideControl telephoneThe control telephone allows you to place the telephones and extern

108 Chapter 12 System featuresP0937240 02Your installer can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Servic

Chapter 12 System features 109Telephone Features Programming Guide2 Press the dial pad buttons to produce the appropriate tones. Each tone sounds whil

Figures 11Telephone Features Programming GuideFiguresFigure 1 T7100, T7208, T7316, M7324 and M7324N telephones . . . . . . . . . . . . . 20Figure 2 I

110 Chapter 12 System featuresP0937240 02Pulse dialing for a callIf your external telephone lines use pulse dialing, you can switch to tone dialing by

Chapter 12 System features 111Telephone Features Programming GuideClass of Service (COS) passwordsClass of Service passwords permit controlled access

112 Chapter 12 System featuresP0937240 023 Wait for the system dial tone.To use the system at a distance, you must use a telephone with tone dialing t

Chapter 12 System features 113Telephone Features Programming GuideSimilarly, when you select a line number from the Lines programming level, a voice m

114 Chapter 12 System featuresP0937240 02Automatic RecallAutomatic Recall allows you to automatically dial the number of the last call you received. Y

115Telephone Features Programming GuideChapter 13Hospitality ServicesHospitality Services (HS) is a group of features that increases the value of Busi

116 Chapter 13 Hospitality ServicesP0937240 02Alarm time (AL) featureThe Alarm time feature provides an alarm clock capability on both room sets and c

Chapter 13 Hospitality Services 117Telephone Features Programming GuideCancel an alarm• Press ≤£°‡fi to cancel the Alarm time on a telephone with a dis

118 Chapter 13 Hospitality ServicesP0937240 02Room occupancy The Room occupancy (RO) feature allows front desk operators to assign dialing restriction

Chapter 13 Hospitality Services 119Telephone Features Programming GuideFront desk sets can:• assign any room state to Service done (Srvc done)• assign

12 FiguresP0937240 02

120 Chapter 13 Hospitality ServicesP0937240 025 To update or query other room set, press the FIND or NEXT display button and return to step 3. If ther

121Telephone Features Programming GuideChapter 14Portable telephone and handset featuresThere are three portable telephones supported by Business Comm

122 Chapter 14 Portable telephone and handset featuresP0937240 02Problems with lost connections are rare, but if you notice an increase in occurrences

Chapter 14 Portable telephone and handset features 123Telephone Features Programming GuideDirected Call PickupYou must enable the Directed Call pickup

124 Chapter 14 Portable telephone and handset featuresP0937240 02

125Telephone Features Programming GuideChapter 15TroubleshootingThis chapter describes alarm codes and how to use them. It also show you how to test y

126 Chapter 15 TroubleshootingP0937240 024 Press OK or ≤ to go ahead with the test.During the test, the display shows solid, dark blocks and all the i

Chapter 15 Troubleshooting 127Telephone Features Programming Guide2 Press TEST.You hear a page tone through the telephone speaker at the maximum volum

128 Chapter 15 TroubleshootingP0937240 02

129Telephone Features Programming GuideAppendix AFeature CodesThis appendix provides a quick reference for Business Communications Manager features av

Tables 13Telephone Features Programming GuideTablesTable 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

130 Feature CodesP0937240 02Conference Call≤‹Contrast adjustment≤•‡Dialing Mode≤•°¤Directed Pickup≤‡flDisplay Voice Mail DN≤·°fiDo not Disturb≤°fiDo not

Feature Codes 131Telephone Features Programming GuidePage - Internal (telephone speakers)≤fl⁄Pause≤‡°Priority Call≤fl·Privacy (on/off)≤°‹Ring Again≤¤Rin

132 Feature CodesP0937240 02Voice Call Deny - Cancel≤£°°Voice Mail Interrupt≤·°‡Voice Mail login≤·°⁄Voice Mail Operator settings≤·°¤Wait for dial tone

Feature Codes 133Telephone Features Programming GuideFeatures sorted by activation codeTable 11 Features sorted by activation codeActivation code De

134 Feature CodesP0937240 02≤‡fiGroup Pickup≤‡flDirected Pickup≤‡‡Call Duration Timer≤‡°Pause≤‡·Exclusive Hold≤•°‚Ring Volume≤•°⁄Line buttons - Move≤°¤C

Feature Codes 135Telephone Features Programming Guide≤°‚‡Ringing (Signal) Call≤°‚°Long tones≤£°‚·Name and number blocking - Cancel≤°⁄⁄Call Information

136 Feature CodesP0937240 02≤·°‡Voice Mail InterruptNotes1 For the Companion C3050 Etiquette, C3060 Portable, and C3050 CT2Plus portable telephones, e

137Telephone Features Programming GuideAppendix BCommon display prompts and error messagesThe following display prompts and error messages can appear

138 Common display prompts and error messagesP0937240 02You have received a Ring Again offer from a call to an internal telephone. Press the flashing

Common display prompts and error messages 139Telephone Features Programming GuideYou are receiving a priority call. If you are on another call, tell t

14 TablesP0937240 02

140 Common display prompts and error messagesP0937240 02The line you are trying to use to redirect calls is for incoming calls only. Select an outgoin

Telephone Features Programming Guide141IndexSymbols¤ Long Distance symbol 137Û Link symbol 108Ý Pause symbol 108ß Run/Stop symbol 109à Wait for Dial T

142 IndexP0937240 02BBackground Music 100turning off 100BKSP 26blockingname and number 101blocking calls (see Do Not Disturb)Business Communications M

Index 143Telephone Features Programming GuideCancel denied 74cancelinga transfer 57Call Forward 63Do Not Disturb 96Group Listening 38Line Redirection

144 IndexP0937240 02DND transfer 32Do Not Disturb 95canceling 96on Busy 64using 96Do not disturb 39, 44, 57DRT 32EEmergency 911 15ending a call 35Ente

Index 145Telephone Features Programming Guideturning off£¡àÛ 103turning on¡àÛ 103Ring Againcanceling£Û 45usingÛ 44Ring Type¥ß 84Ring Volume¥¡â 84Ringi

146 IndexP0937240 02forwarding callsCall Forward 63Call Forward delay 64Call Forward No Answer 64Call Forward on Busy 64Do Not Disturb on Busy 64Line

Index 147Telephone Features Programming Guideassignment 24buttonmoving 30, 90button, using to choose a line 42changing the name 23indicators, descript

148 IndexP0937240 02No free lines 139No info to log 81No last number 51No last number 40No line selected 40, 138, 139No line to use 67No log assigned

Index 149Telephone Features Programming Guidelog space 80system 19system featuresRestriction service 102Ringing service 102Routing service 102System S

15Telephone Features Programming GuidePrefaceThis guide provides information about how to program a Business Communications Manager telephone. This in

150 IndexP0937240 02SSaved Number Redialusing 53Saved Number Redial, programming 53saving a number (see Saved Number redial)Sched 4 105Sched 5 105Sche

Index 151Telephone Features Programming Guidememory buttons 27splitting a Conference Call 47troubleshooting 125two-line display 26target lines 24chang

152 IndexP0937240 02YYour list full 75

16 PrefaceP0937240 02AcronymsThis guide uses the following acronyms:ClearDisplay fontIndicates what appears on the telephone display.Example: CALL. it

Preface 17Telephone Features Programming GuideRelated publicationsFor more information about using Business Communications Manager 2.5, refer to the f

18 PrefaceP0937240 02

19Telephone Features Programming GuideChapter 1IntroductionYour Business Communications Manager telephone system has many features that you can custom

2P0937240 02Copyright © 2001 Nortel NetworksAll rights reserved. The information in this document is subject to change without notice. The statements,

20 Chapter 1 IntroductionP0937240 02Figure 1 T7100, T7208, T7316, M7324 and M7324N telephonesTelephone installationIf you are connecting a Business

Chapter 1 Introduction 21Telephone Features Programming Guide3 Connect the handset cord to the jack labelled with the telephone icon and route the cor

22 Chapter 1 IntroductionP0937240 02Figure 3 Mounting a T7316 telephone with a stand on the wall Figure 4 shows the T7316 without a stand wall mount

Chapter 1 Introduction 23Telephone Features Programming GuideFigure 4 Mounting a T7316 telephone without a stand on the wall Name a telephone or a l

24 Chapter 1 IntroductionP0937240 02Line assignmentYou can assign any of the lines in your system to any of your telephones. Your installer assigns li

Chapter 1 Introduction 25Telephone Features Programming GuideTelephone buttonsThis guide shows the Business Series Terminals buttons. Table 1 shows wh

26 Chapter 1 IntroductionP0937240 02One-line and two-line displaysThe T7100 and T7208 telephones have a one-line display. The T7316 and M7324(N) telep

Chapter 1 Introduction 27Telephone Features Programming GuideMemory buttonsYou can use memory buttons as answer, autodial, line, and programmed featur

28 Chapter 1 IntroductionP0937240 02

29Telephone Features Programming GuideChapter 2Answer callsThere are three indications of an incoming call:• ringing • a line button flashing • a mess

Contents 3Telephone Features Programming GuideContentsPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 2 Answer callsP0937240 02Call AnsweringWhen more than one call rings at a telephone, the user lifts the handset and automatically answers t

Chapter 2 Answer calls 31Telephone Features Programming Guide• the name of the caller• the number of the caller• the name of the line in your system t

32 Chapter 2 Answer callsP0937240 02Make Call Display information appear automatically at a telephoneEach telephone that rings for an external line ca

Chapter 2 Answer calls 33Telephone Features Programming GuideCentral answering position (CAP) moduleA CAP module is an add-on device that provides 48

34 Chapter 2 Answer callsP0937240 02Figure 6 CAP module with M7324 and M7324N telephonesCustomize your CAP moduleWhen a CAP module is first plugged

Chapter 2 Answer calls 35Telephone Features Programming GuideThe indicator is on when the telephone has:• an active call• Do Not Disturb turned on The

36 Chapter 2 Answer callsP0937240 02You cannot use Group Pickup to retrieve a camped call.With more than one incoming call at a telephone in a pickup

Chapter 2 Answer calls 37Telephone Features Programming GuideAnswer buttons help attendants to monitor incoming calls for one or several other people.

38 Chapter 2 Answer callsP0937240 02Cancel Group ListeningGroup Listening cancels automatically when you hang up, or when you press ≤£°‚¤Note: Keep th

39Telephone Features Programming GuideChapter 3Make a callThe following are different ways to make a call, depending on the programming and the type o

4 ContentsP0937240 02Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40 Chapter 3 Make a callP0937240 02You have dialed a number, but the least expensive route programmed for the system is busy. Unless you release the c

Chapter 3 Make a call 41Telephone Features Programming GuideLine poolsA line pool allows each telephone access to external lines from a group (or pool

42 Chapter 3 Make a callP0937240 02Program a line pool feature codeWhen you program a button with the line pool feature code, you must enter a line po

Chapter 3 Make a call 43Telephone Features Programming GuidePre-dialPre-dial allows you to enter a telephone number, check it, then change it before m

44 Chapter 3 Make a callP0937240 02When you make a priority call, the display may show the following:You can make a priority call only while your tele

Chapter 3 Make a call 45Telephone Features Programming GuideCancel Ring AgainPress ≤£¤ to cancel a Ring Again request. MessageWhen using Priority Call

46 Chapter 3 Make a callP0937240 02On a T7208, T7310, T7316 or M7324(N) telephone:1 Press the line button of the call that you want to disconnect. The

Chapter 3 Make a call 47Telephone Features Programming GuideSplit a conferenceYou can speak with one caller while the other call is on hold. You can s

48 Chapter 3 Make a callP0937240 02

49Telephone Features Programming GuideChapter 4Time-saving featuresThis chapter shows you some time-saving features such as:• Autodial• Last Number Re

Contents 5Telephone Features Programming GuideChapter 4Time-saving features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 4 Time-saving featuresP0937240 02Use intercom as the line for AutodialIf you press an intercom button as the line for an external autodial

Chapter 4 Time-saving features 51Telephone Features Programming GuideLast Number RedialPress ≤fi to redial the last external number you dialed.Last Num

52 Chapter 4 Time-saving featuresP0937240 022 Enter the appropriate two-digit speed dial code. System Speed Dial codesSystem Speed Dial codes are numb

Chapter 4 Time-saving features 53Telephone Features Programming GuideSaved Number RedialYou can save the number of the external call you are on (provi

54 Chapter 4 Time-saving featuresP0937240 02You need to start a Unified Manager session to program this feature. For more information about programmin

55Telephone Features Programming GuideChapter 5Handling calls This chapter shows you how to:• handle many calls at a time• transfer calls• park a call

56 Chapter 5 Handling callsP0937240 024 When the person returns, lift the handset to continue the conversation. Hold a call exclusivelyYou can put a c

Chapter 5 Handling calls 57Telephone Features Programming GuideIf an auxiliary ringer is programmed to ring for calls on an external line, and you tra

58 Chapter 5 Handling callsP0937240 02Camp-onYou can transfer an external call to another telephone when all the lines assigned to that telephone are

Chapter 5 Handling calls 59Telephone Features Programming GuideEach telephone in your system can handle one camped call at a time. Call ParkWhen you p

6 ContentsP0937240 02Call Forward and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Line Redirection

60 Chapter 5 Handling callsP0937240 02Your installer programs both the Call Park prefix and the delay before parked calls return to the originating te

Chapter 5 Handling calls 61Telephone Features Programming GuideCallbackWhen you direct a call you have answered to another telephone, the system monit

62 Chapter 5 Handling callsP0937240 02

63Telephone Features Programming GuideChapter 6Forward your callsIf you leave your desk but want to receive calls at another location, you can forward

64 Chapter 6 Forward your callsP0937240 02Override Call Forward When you call a person who has Call Forward to your extension, your call rings at that

Chapter 6 Forward your calls 65Telephone Features Programming GuideIf you use DND on Busy, the line indicator for an external incoming call flashes, b

66 Chapter 6 Forward your callsP0937240 02You redirect lines at a telephone, but after redirection programming, the lines redirect for the entire syst

Chapter 6 Forward your calls 67Telephone Features Programming Guide• Press ≥ or OK if the line you have selected as the outgoing line is a private net

68 Chapter 6 Forward your callsP0937240 02The following displays appear when canceling redirection:You are trying to redirect a line and the line you

69Telephone Features Programming GuideChapter 7Communicating in the officeThere are several features for communicating in the workplace, such as:• Pag

Contents 7Telephone Features Programming GuideMake a call using Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Chapter 7 Communicating in the officeP0937240 02Activate and deactivate the Page featureYou need to start a Unified Manager session to program this

Chapter 7 Communicating in the office 71Telephone Features Programming GuideUsing Page with external equipmentWhen you make a page that uses external

72 Chapter 7 Communicating in the officeP0937240 02To send a message:1 Press ≤⁄.2 On a telephone with a two-line display, press ADD. (This step is not

Chapter 7 Communicating in the office 73Telephone Features Programming GuidePress CALL to reply to a message on a telephone with a two-line display.If

74 Chapter 7 Communicating in the officeP0937240 02On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest mes

Chapter 7 Communicating in the office 75Telephone Features Programming GuideVoice CallYou can make an announcement or begin a conversation through the

76 Chapter 7 Communicating in the officeP0937240 02Voice Call DenyPress ≤°° to turn off the Voice Call feature on your telephone.Voice calls ring like

77Telephone Features Programming GuideChapter 8Track your incoming callsYou can track information about calls using a Call Log. This chapter shows you

78 Chapter 8 Track your incoming callsP0937240 02To use Call Log:1 Press ≤•°›. The display shows the current option.2 Press £ or NEXT to change the op

Chapter 8 Track your incoming calls 79Telephone Features Programming GuideErase log itemsYou must erase log items that you have read, to make space fo

8 ContentsP0937240 02Make a call private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Handsfree

80 Chapter 8 Track your incoming callsP0937240 02If you do not remember your Call Log password, programming from Unified Manager can delete the passwo

Chapter 8 Track your incoming calls 81Telephone Features Programming GuideHold or release your active call before entering Call Log.The external line

82 Chapter 8 Track your incoming callsP0937240 02

83Telephone Features Programming GuideChapter 9Customize your telephoneYou can customize your telephone to suit your needs. You can check the function

84 Chapter 9 Customize your telephoneP0937240 02Change the type of ringYou can select one of four different rings for your telephone. This selection m

Chapter 9 Customize your telephone 85Telephone Features Programming GuideProgramming feature codes You can program a feature code to a memory button.

86 Chapter 9 Customize your telephoneP0937240 02Default button assignmentsDuring Startup, the installer chooses one of the available templates. Defaul

Chapter 9 Customize your telephone 87Telephone Features Programming GuideT7316 Button mappingButton mapping for the T7316 telephone is unique because

88 Chapter 9 Customize your telephoneP0937240 02T7316 and T7208 telephone button defaultsThe default button assignments for the T7316 and T7208 teleph

Chapter 9 Customize your telephone 89Telephone Features Programming GuideProgrammed telephone features are assigned to the remaining available buttons

Contents 9Telephone Features Programming GuideChange Set Lock programming for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . 107Auxili

90 Chapter 9 Customize your telephoneP0937240 02T7100 telephone button defaultsFor all templates assigned to the T7100, the one programmable button on

Chapter 9 Customize your telephone 91Telephone Features Programming GuideHide the message or calls indicationThe display that shows you have messages

92 Chapter 9 Customize your telephoneP0937240 02

93Telephone Features Programming GuideChapter 10Hunt GroupsThe Hunt Groups feature allows access to a group of Business Communications Manager telepho

94 Chapter 10 Hunt GroupsP0937240 02Members of the groupMembers of the group can be any telephones in the system or portable telephones. Each telephon

95Telephone Features Programming GuideChapter 11Telephone featuresThis chapter shows you how to: • move a telephone• prevent a call from ringing at a

96 Chapter 11 Telephone featuresP0937240 02Use Do Not DisturbAfter you turn Do Not Disturb on, calls are forwarded to the prime telephone when there i

Chapter 11 Telephone features 97Telephone Features Programming GuideCreate a conference call by releasing privacyWith a line programmed with privacy,

98 Chapter 11 Telephone featuresP0937240 02Mute Handsfree1 Press © to switch off the telephone microphone so that you can speak to a person in your of

Chapter 11 Telephone features 99Telephone Features Programming GuideHandsfree AnswerbackHandsfree Answerback allows you to answer a voice call without